Our patient financial services department is here to help answer the questions you may have about your clinic or hospital bill, filing your insurance claim, making payments on your account, or any other questions you may have about billing and insurance claims.
At Lincoln Hospital and Clinics we have a team dedicated to working with our patients to:
- Verify insurance eligibility and benefits.
- Notify the insurance company and obtain authorization for treatment.
- Investigate and suggest payment resources that might be available to you, such as Medicaid, Health Care Exchange plans, or Charity Care.
As a courtesy to our patients and commitment to insurance contracts, we submit claims to your insurance company and will do everything possible to advance your claim. However, it may be necessary for you to contact your insurance company or supply additional information to them for claims processing requirements and to expedite payment. Please remember that your insurance policy is a contract between you and your insurance carrier and you have the final responsibility for payment of your hospital bill.
We take your privacy very seriously and we are committed to keeping your health information private. We are required by law to respect and protect your privacy and maintain confidentiality.
We understand that you may be concerned about your hospital bills, insurance coverage and how you will handle the expenses of your medical treatment. Our Patient Financial Services department is here to help you through this process.
If you have questions about insurance coverage, payment plans or Charity Care, please call our office at 509.725.7101. Our offices are located behind the admitting area through the hospital's main entrance. We're more than happy to meet with you.
Frequently asked questions
Lincoln Hospital is a nonprofit public hospital. Under federal law, if you have a medical emergency or are in labor you have the right to receive, within the capabilities of this hospital's staff and facilities:
- An appropriate medical screening/examination.
- Necessary stabilizing treatment (including treatment of an unborn child).
- Appropriate transfer to another facility, if necessary.
These services are available even if you cannot pay or do not have medical insurance or you are not entitled to Medicare or Medicaid.
Lincoln Hospital does participate in the Medicaid Program.
We are happy to assist you by billing your insurance company on your behalf. At the time of your registration or admission, we will ask you to sign an Assignment of Benefits which will allow us to receive payment directly from your insurance company. If you do not choose to assign benefits, you will be asked for payment in full or to make other arrangements (see above Payment Policy).
Lincoln Hospital accepts most major insurance plans. To find out if your carrier is on our list of insurances, please call us at 509.725.7101. Our service representatives are more than happy to assist you.
Credit card payment and bank financing
You may use your VISA, MasterCard or Discover to pay your accounts.
It is Lincoln Hospital's philosophy that no one be denied care because of inability to pay for hospital services. If you have limited or no means to pay for services, you may qualify for coverage through programs such as Medicaid. Our Patient Financial Services department is available upon request to help you explore payment options.
Should you not qualify for state-funded programs, you may seek to have your bill reduced or eliminated by qualifying for Charity Care. If you feel you need this type of assistance, please contact our Patient Financial Services department as soon as possible to begin the application process.
Lincoln Hospital contracts with Integra Business Solutions to manage our self-pay balances.
Integra is a nondeliquent self-pay account solution center that operates as an extension of our Patient Financial Service's billing department. Integra does not report accounts to credit reporting agencies and is not a collection agency. Integra utilizes skilled professionals to work with our patients to address their concerns and help them work toward account resolution.
Should you have a self-pay balance (balance after insurance or no insurance), you will receive a monthly statement from Integra and it is important that you make your monthly payment by the due date each month. All payments are made directly to the hospital and/or clinic you received your services from.
Lincoln Hospital District No. 3 is sensitive to your right to privacy, so be assured that the Integra financial staff is held to the highest of professional standards and deals with patient information with the utmost confidentiality.
If you are not able to pay your balance in full within 90 days after the first billing statement it will begin to accrue interest at 12 percent.
Helpful information for you, our patients
Verification of benefits
Prior to any visit, you should verify your benefits with your insurance company to make sure the visit (including surgery or medical procedures) is covered.
Pre-authorization is approval by your insurance company to proceed with a service (such as a CT scan or MRI) or a surgical procedure. We will make every attempt to ensure this pre-authorization has been obtained by the ordering provider. However, obtaining pre-authorization does not guarantee that your insurance company will pay the bill.
A denial is when your insurance company refuses to reimburse the medical charges by your doctor or hospital. We can circumvent this by submitting the claim without errors.
What does this mean to you?
More and more insurance companies are denying charges as a standard practice in order to delay payments. However, we can circumvent this by submitting your bill without mistakes.
You can help us prevent denials by doing the following:
- Provide your insurance cards at each visit. We've found many insurance companies continually change their billing address.
- Keep us updated if you have any address or telephone changes.
- Speak with your insurance company and verify coverage, referral and pre-authorization prior to visits and procedures.
- Contact your insurance company or contact us if the insurance company wants any further paperwork or asks questions that you don't understand.
- Don't just pay a bill that your insurance company refuses to cover. Get your policy book out and look it over. We are happy to help you, so feel free to bring it to our office for assistance.