Contact: Carey Guhlke-Falk
Lincoln Hospital received a 5-Star rating from the Centers for Medicare & Medicaid Services (CMS), making it one of only three hospitals in Eastern Washington and one of only 400 in the nation to boast the sought-after rating. The other three Eastern Washington hospitals include Kadlec Regional Medical Center in Richland, Whitman Hospital and Medical Center in Colfax, and Providence St. Mary Medical Center in Walla Walla.
The rating is based on results from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey that is sent out to each patient after a hospital stay or ER visit. Patients are asked a number of questions assessing facility cleanliness, provider communication, quiet environment, and patient recommendations.
“We are grateful for the patients who took time to fill out the surveys,” said Jennifer Larmer, Chief Clinical Officer for Lincoln Hospital. “It not only provides valuable information to CMS, it lets us know what we are doing right and what we need to improve on.”
In order for positive feedback to count, the patient has to respond to questions with “Always” on a scale of “Never, Sometimes, Always” or a 9/10 on a scale of 1-10. “In healthcare, “sometimes” isn’t enough,” Larmer said. “We strive to always provide high quality, personalized care in a healing environment.”
Patient feedback included:
-88% gave Lincoln Hospital a 9 or 10 (out of 10) and said they would definitely recommend Lincoln Hospital. The state average for hospitals on these questions is 72%.
-93% reported that Lincoln Hospital’s rooms and facilities were always clean. The state average for hospitals on this question is 76%.
-89% responded that Lincoln Hospital doctors and nurses always communicated well. The state average for hospitals on these questions is 80% (for doctors) and 81% (for nurses).
-94% reported they were given information about their recovery at home. The state average for hospitals for this question is 88%.
-86% reported they always received help as soon as they wanted it. The state average for hospitals for this question is 68%.
The complete results for Lincoln Hospital and every other hospital in the nation can be found at www.medicare.gov/hospitalcompare.